Author Archives: G3 Technology Partners

Troubleshooting Support Issues

Posted on December 21, 2011 by G3 Technology Partners. Posted in Controlling the Chaos, G3 Technology Partners | Leave a comment.

Help Us, Help You Interactive Intelligence’s Customer Interaction Center is a very powerful telephony software solution for businesses of all sizes.  It provides ACD routing, Recording, Outbound Dialing, IVR, and Call Center Management and many other applications for companies.  Like … Continue reading →

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Software & Firmware Updates – When Are They Right For You?

Posted on November 15, 2011 by G3 Technology Partners. Posted in Controlling the Chaos, G3 Technology Partners | Leave a comment.

I am always an early adaptor to new technology and gadgets but I am leery when new software or firmware updates are introduced.  What “surprises” will I find with applications I depend on?  Will the device work at all after … Continue reading →

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SIP Trunking, What to Consider Part 2 of 2

Posted on October 17, 2011 by G3 Technology Partners. Posted in Controlling the Chaos, G3 Technology Partners | Leave a comment.

Do you know what to ask your internet service provider about trunking? You need to be concerned about how it might affect your business and working environment.  Part one of this series covered two important issues that you need to … Continue reading →

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SIP Trunking, What to Consider Part 1 of 2

Posted on October 10, 2011 by G3 Technology Partners. Posted in Controlling the Chaos, G3 Technology Partners | Leave a comment.

Have heard the buzz about migrating to SIP trunking from our network service providers? – – SIP trunks are much more cost effective, scalable for peak seasons, and the list goes on. The flexibility that SIP trunks bring to our … Continue reading →

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Protecting Against Toll Charges and Toll Fraud

Posted on September 15, 2011 by G3 Technology Partners. Posted in Controlling the Chaos | Leave a comment.

By: Mark Waterman, System Designer Are you getting charged for expensive long distance calls but you’re not sure where they are coming from?  Where is the security breach?  If you can’t answer these questions, then you may be experiencing Toll … Continue reading →

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These Are a Few of My Favorite Things

Posted on July 8, 2011 by G3 Technology Partners. Posted in Controlling the Chaos | Leave a comment.

By: Ann Livengood, Converged Applications Business Analyst Do you ever sit down and just think about your favorite things?  Do you even have time? Life a little chaotic? I know you have a list of favorites.  Come on, what’s your … Continue reading →

Hardphone vs Softphone

Posted on June 23, 2011 by G3 Technology Partners. Posted in Controlling the Chaos, G3 Technology Partners | 1 Comment.

By: Mark Waterman, System Designer Traditional multi-line telephones are no longer the only option in business communications.  Having been in the business world for longer than I care to admit, I am, as most of us are, very familiar and … Continue reading →

Stop The Chaos

Posted on June 6, 2011 by G3 Technology Partners. Posted in Controlling the Chaos | Leave a comment.

It’s easy to let chaos take over. It doesn’t ever start as chaos. At first, it’s just a few phone calls, you never got the chance to return. Then it’s those warm leads you forgot to follow up on. And … Continue reading →