This blog series has been dedicated to the most valuable asset you may have in your organization: your people.  As I have mentioned, maintenance on machines is critical for top performance.  What about the maintenance for your team?  Ongoing skills … Continue reading →

You’ve had a week to work on Appreciating your contact center agents.  Remember we all do routine and preventative maintenance on our communication systems, on our PCs, and on our servers, but we also need to have “well oiled machines” … Continue reading →

In most contact centers the most expensive resource that you have are the agents.  What are you doing to take care of your expensive resources?  As a business we make sure that we do routine and preventative maintenance on our … Continue reading →