Category Archives: G3 Technology Partners

SIP and Session Border Control, Part 1

Posted on May 4, 2012 by Michael Paul Senior Manager. Posted in Controlling the Chaos, G3 Technology Partners | Leave a comment.

If you’re familiar with unified communications (UC) you’re probably well aware of the value of rich, multi-modal, presence-driven collaboration tools in enhancing business productivity and speeding decision making within the enterprise. Typically these tools are delivered over a corporate network to … Continue reading →

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That’s Worth Repeating

Posted on March 20, 2012 by Ann Livengood. Posted in Controlling the Chaos, G3 Technology Partners | 1 Comment.

Are there questions you are frequently asked by your customers? Is there information you share on a repeated basis during your work day or work week? If you use Interaction Client by Interactive Intelligence, then the Response Management feature is … Continue reading →

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When and Why is Telco Coordination Important?

Posted on February 15, 2012 by Ken Cook G3 Project Manager. Posted in Controlling the Chaos, G3 Technology Partners | Leave a comment.

A very crucial part of any voice implementation, and in some cases data implementations, is the telco coordination. First, what is telco coordination? Telco stands for “telephone company” which in your case that could be AT&T, Verizon, Comcast, One Communications, … Continue reading →

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“This Conversation May Be Recorded”: What You Should Know

Posted on January 25, 2012 by Pete DiPaola CEO G3 Technology Partners. Posted in Controlling the Chaos, G3 Technology Partners | Leave a comment.

If you have called a contact center recently you have heard a phrase similar to “your call may be recorded for quality assurance purposes”. Although, that is one reason that this statement is being made, the second may be to … Continue reading →

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Troubleshooting Support Issues

Posted on December 21, 2011 by G3 Technology Partners. Posted in Controlling the Chaos, G3 Technology Partners | Leave a comment.

Help Us, Help You Interactive Intelligence’s Customer Interaction Center is a very powerful telephony software solution for businesses of all sizes.  It provides ACD routing, Recording, Outbound Dialing, IVR, and Call Center Management and many other applications for companies.  Like … Continue reading →

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Software & Firmware Updates – When Are They Right For You?

Posted on November 15, 2011 by G3 Technology Partners. Posted in Controlling the Chaos, G3 Technology Partners | Leave a comment.

I am always an early adaptor to new technology and gadgets but I am leery when new software or firmware updates are introduced.  What “surprises” will I find with applications I depend on?  Will the device work at all after … Continue reading →

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SIP Trunking, What to Consider Part 2 of 2

Posted on October 17, 2011 by G3 Technology Partners. Posted in Controlling the Chaos, G3 Technology Partners | Leave a comment.

Do you know what to ask your internet service provider about trunking? You need to be concerned about how it might affect your business and working environment.  Part one of this series covered two important issues that you need to … Continue reading →

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SIP Trunking, What to Consider Part 1 of 2

Posted on October 10, 2011 by G3 Technology Partners. Posted in Controlling the Chaos, G3 Technology Partners | Leave a comment.

Have heard the buzz about migrating to SIP trunking from our network service providers? – – SIP trunks are much more cost effective, scalable for peak seasons, and the list goes on. The flexibility that SIP trunks bring to our … Continue reading →

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Hardphone vs Softphone

Posted on June 23, 2011 by G3 Technology Partners. Posted in Controlling the Chaos, G3 Technology Partners | 1 Comment.

By: Mark Waterman, System Designer Traditional multi-line telephones are no longer the only option in business communications.  Having been in the business world for longer than I care to admit, I am, as most of us are, very familiar and … Continue reading →