
See how G3 Technology Partners’ solutions and products are allowing real-life customers to
achieve their goals. Learn about actual applications that have saved customers time and money and increased their
productivity.
Staying Ahead of Call Center Technology
Managing call center costs is key in this business. With the new system, CMC has added more functionality into how calls are prioritized and routed within their call center. “This was a huge plus for us, our response time to react to clients is much improved and we have drastically lowered the cost of making these changes as well,” said Smith.
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Answering the Call to Make a Smart Business
G3 Technology Partners and Tradewinds contemplated several options before making a final solution. “It’s key that customers look into the future and plan ahead. This helps to ensure they are making a smart business decision and not just a dollar decision,” said James Tyler, Senior Technician with G3 Technology Partners. After extensive research and consulting, Tradewinds decided to go with Vonexus’ latest product line and switch over to Voice over Internet Protocol (VoIP) technology.
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SIP-Based Communications
Solution Helps Unify Branch Offices While Reducing Credit Union Costs
As a separate applications layer, CUIC was able to support both
TDMand IP-switched networks - including the standards-based session initiation
protocol (SIP) - however, the credit union had doubts about its
cost-effectiveness so it turned to converged communications solutions provider, G3
Technology Partners, for help.
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Coachmen Knew it Had to Address Inefficiencies in the Way it Serviced Customers
Coachmen Recreational Vehicles Company operates a 16 seat Parts and Service Center from its offices in Middlebury, Indiana that supports the after-sales needs of its extensive dealer network as well as retail customers. G3 Technology Partners and Coachmen knew it had to address inefficiencies in the way it serviced customers if the company was to meet its performances objectives. Dealers are the lifeblood of the business so responding to their needs in a timely and professional manner is paramount.
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