Interactive Intelligence Inc. (NASDAQ: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation.
The company has developed an all-in-one IP communications software suite that’s scalable and standards-based, offering single-platform architecture with inherent multi-channel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors.
Founded in 1994 and backed by more than 3,500 customers worldwide, Interactive Intelligence is an experienced leader delivering a comprehensive solution-set composed of premise-based and communications-as-a-service (CaaS) offerings, including software, hardware, consulting, support, education and implementation.
Interactive Intelligence customers represent a wide range of brand-name companies, including Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group, Ceridian, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harrah’s Entertainment, Harvard University, Honda, Hydro-Québec, John Deere, Kohl’s Department Stores, Microsoft, Motorola, Nautilus, Random House Group, Rolex, Sony, US Airways, Volvo, and Walgreens.
The company began licensing its products in 1997 and has grown in total revenues from $121.4 million in 2008 to $131.4 million in 2009. Interactive Intelligence sells its award-winning solutions through a global network of approximately 300 VARs, including Affiliated Computer Services, Agori, Arvato (a division of Bertelsmann), Atea, Computer Sciences Corp., Dimension Data, Hitachi, IBM, Iwatsu, MTS Allstream, Newtel Essence B.V. (a KPN Company), Ronco Communications & Electronics, and TietoEnator.
In addition to a mature and expansive reseller channel, Interactive Intelligence also offers a wide range of services via its Global Services teams (Support, Managed Services, Professional Services, Education, and CaaS) with approximately 150 service employees staffing offices in the U.S., U.K, Netherlands, Germany, Japan, Australia and Kuala Lumpur.
The Interactive Intelligence product line is ideal for mid to large-sized enterprises and contact centers, global 1,000 firms, and distributed organizations, including those with remote and mobile workers. Vertical specialties include financial services (banks and credit unions), insurance, and outsourced services (teleservices and credit and collections).
Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies.
Interactive Intelligence has also been recognized as a market leader by top-tier analyst firms, including:
- “Most Trusted Unified Communications Vendor, Large Enterprises,” Business Trends: Contact Center Investments in Developed Markets, Datamonitor, 2008
- “Top Ten Outbound Dialing Systems Vendors,” North American Outbound Dialing Systems Market, Frost & Sullivan, 2009
- “Leading (top eight) IP Contact Center Vendors,” Decision Matrix – Selecting an IP Contact Center Vendor, Datamonitor, 2009
- “Unified Communications Visionary Quadrant,” Magic Quadrant for Unified Communications, Gartner, 2009
- “Best Practices, Agent Performance Optimization,” Product Differentiation Innovation, Frost & Sullivan, 2009
- “Contact Center Leaders Quadrant,” Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, 2010
- “Top Ten Contact Center Vendors, North America, EMEA & APAC,” Contact Center Market Share: Worldwide Totals, 2009, Gartner, 2009
- “North American Competitive Strategy Leadership Award,” Frost & Sullivan, 2009
- “Technology Company of the Year, Contact Centers, North America,” Frost & Sullivan, 2010
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