24/7/365 Coverage
G3 clients are supported 24 hours a day, 7 days a week; 365 days a year…
G3 clients are supported 24 hours a day, 7 days a week; 365 days a year…
24/7/365 Coverage
We support our clients 24 hours a day, 7 days a week; 365 days a year. All major service requests outside of normal business hours are answered by a member of the G3 Client Management team. Certified technicians are dispatched to remotely access your system or to go on site as the service issue dictates.
We support our clients 24 hours a day, 7 days a week; 365 days a year. All major service requests outside of normal business hours are answered by a member of the G3 Client Management team. Certified technicians are dispatched to remotely access your system or to go on site as the service issue dictates.
Technical Assistance Center (TAC)
Technicians within our Contact Center that can handle client issues remotely…
Technicians within our Contact Center that can handle client issues remotely…
Technical Assistance Center (TAC)
G3 TAC is comprised of highly trained individuals that can quickly and efficiently handle client issues that can be resolved remotely as well as serve as advanced tier support for the rest of our technical staff.
G3 TAC is comprised of highly trained individuals that can quickly and efficiently handle client issues that can be resolved remotely as well as serve as advanced tier support for the rest of our technical staff.
National Accounts Program
Customized plans for national companies that may have varying service levels needs or even different platforms deployed…
Enterprise Management Program
Plans that range from minimal to total support for Enterprise clients…
SME Support Plans
Designed specifically with the needs of small to medium sized business in mind…
Management & Alert Solutions
G3Sixty monitors, reports, and alerts on all systems…
G3 Web Portal
Web Ticketing allows clients to enter requests on-line; also track and report…
Web Ticketing allows clients to enter requests on-line; also track and report…
G3 Web Portal
Web Ticketing via G3’s Client Portal allows designated individuals like site contacts, administrators, or executive members to enter service and MAC re-quests on line. This tool allows for tracking and reporting for submitted tickets. See the G3 Web Portal section for more information.
Web Ticketing via G3’s Client Portal allows designated individuals like site contacts, administrators, or executive members to enter service and MAC re-quests on line. This tool allows for tracking and reporting for submitted tickets. See the G3 Web Portal section for more information.
Professional Services
Our Professional Services can be purchased individually or can be added to a support plans. Our most popular services are:
- Service Level Agreements (SLA)
- Dedicated, Certified On-Site Technicians
- Remote Technical Support
- Strategic Enterprise Management Program
- Helpdesk Support
- End User Training
- Virtual System Administration
- System Management Training
- System Engineering
- Data Engineering
- Traffic and Least Cost Routing
- Specialized Applications Support
- System Back-Ups
- Carrier Troubleshooting
- Parts Replacements