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Meeting the individual demands of clients is imperative in the voice, data, and converged technology world. That is why G3 Technology Partners has developed a strategic approach to support plan offerings. We let you decide. Whether it’s a traditional or customized support plan, each one can be tailored to fit your needs, as well as your budget.
Our streamlined approach give your company comprehensive support resulting in immediate access to highly qualified and trained personnel, who can quickly solve your communication problem.
Our support plan model assures business-critical communications system continuity by using the latest technology and techniques. These innovations incorporate elements of a proactive 24/7 monitoring system, access to the Technical Assistance Center (TAC) with Tier III Engineering support, and an intelligent dispatch center equipped with rapid troubleshooting protocols.
Support and service plan options, all of which can be customized:
- Parts Only
- Labor Only
- Switch and Terminal
- Limited Support Plan
- Material Coverage
- Labor Coverage (8am-5pm) (Monday through Friday)
- Routine Remote Software Changes
- Standard Support Plan
- Material Coverage
- Labor Coverage (24x7)
- Routine Remote Software Changes
- Remote Software Changes
- Limited Remote Software Changes
- Un-limited Remote Software Changes
- Remote Monitoring Service
- Dedicated Services
- On-Site Dedicated MAC or Service Technicians
- Options: Quarterly or Annually
- Vacation Coverage
- Specific to Clients with a Tenured Staff
If you would like additional assistance in selecting a support plan, please call Gina Elliott, Operations Service Manager at 800-999-2553 ext. 6419 or email at supportplan@g3tp.com.
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