Communications Enabled Technology
Communication within an organization has gone far beyond the traditional methods of voice and data that were prevalent in prior decades. Today, organizations need communications to encompass more than just their intercompany discussions and client calls; they need to integrate their operating systems, contact centers, databases, and other back office systems. G3 and its strategic partners redefine business communications as “any interaction that shares information inside or outside an organization”. This more clearly demonstrates the boundless possibilities in which the right solution can meet and improve business objectives.
Solution Integration. We’ll help you establish seamless integrations between existing and new systems and applications within your business. This may include things like databases, back office systems (Accounting, ERP, CRM), and your communications environment – contact center, voice mail, email, video, chat, IM, etc.
Business Analysis and Process Automation. Forty-one years of experience comes in handy when developing best practices for our clients. Our Business Analysts help clients identify and realize the efficiencies they can gain through improving and enhancing their current business processes.
Custom Applications. In today’s open, SIP-enabled environment, many clients are taking advantage of the opportunity to design and deploy custom applications centered around their unique business drivers. Our engineers and developers are experienced in assisting clients to architect, design, develop, deploy, and support these applications.
Telephony Solutions. Not every business is prepared to take advantage of all aspects of leading edge technology today, but that doesn’t mean you don’t wish to be informed and educated on the efficiencies and improved customer experiences such technology may bring when you are ready. You need a partner that understands where you are and can help you design and plan for the future – one that is willing and experienced in taking a phased approach toward the technology horizon.
Unified Communications. If you are using multiple, disparate communications systems and relying heavily on them for day-to-day business operations, Unified Communications (UC) solutions may improve staff efficiency and productivity while increasing revenue and customer satisfaction. If you need to process information via many different mediums (phone calls, email, instant messaging, texting, video, etc.), you need a partner that is experienced in streamlining the various points of entry and ensuring that each touch point is being handled in a timely, effective manner.
Integrated Contact Centers. Contact Centers are the lifeblood of many organizations; ensuring that agents, supervisors, and managers have the best tools available to handle calls, texts, chats, faxes, or any customer interaction, is vital. Our experience with Contact Center solutions, and the people that rely on the data and support they provide, enables us to help you navigate the overwhelming amount of choices that are out there. The rising trend of bringing Social Media interactions into the Contact Center environment is just one example. G3 can help you understand the advantages and challenges of these technology advancements as you evaluate how and when to equip your clients and associates with these new communications enabling tools.
Data & Wireless Solutions. The advantages of utilizing your LAN/WAN or wireless infrastructure for many communications applications (including voice) are real, and growing. Reduced costs, minimized business disruption, mobility, and endless collaboration possibilities are just a few of the realistic justifications. Having a partner that can help you realize the ROI of such deployments, while also putting the proper considerations and planning in place, is crucial to a successful implementation. After all, deploying the most advanced technology in the world is only as good as the strategy behind it.
Converged Applications. Successful design and deployment of applications-based solutions that are integrated with a client’s existing enterprise systems is a niche we specialize in. Whether this means making sure that a customer’s account information is automatically presented as an interaction on the desktop of your contact center agents at the start of a new call, or the design, development, and delivery of customized applications to automate cumbersome and expensive processes, G3 is eager to partner with our clients in understanding and solving business problems with the unique combination of people, processes, and technology working hand-in-hand.